Handled email support and managed Facebook ad campaigns. Monitored performance metrics, adjusted placements and budgets based on data, and scaled campaigns that delivered results. Balanced customer service with advertising strategy to support growth.
Meta Business Suite
Customer Service & Tech Support
Ad Campaign , Customer Care , Customer Discovery , Community Outreach , Communication Strategy
Created and monitored Facebook ad campaigns through Meta Business Suite. Tested different audience segments and placements, analyzed performance data, and scaled winning campaigns. Used ClickUp to organize testing workflows and track results.
Meta Business Suite
ClickUp
Virtual Assistance
Campaign Management , Campaign Optimization , Campaign Setup , Campaign Monitor , Community Promotion , Outreach Strategy
Provided support across phone, chat, and email through Zendesk. Moderated Facebook comments and managed community engagement to maintain a positive environment. Coordinated fulfillment through ShipMonk and handled customer inquiries for their Shopify store.
Zendesk
Meta Business Suite
Shopify
Shipmonk
Customer Service & Tech Support
Phone Support , Email Support , Online Chat Support , Customer Care , Shopify , Order Management , Order Tracking , Community Moderation
Set up Shopify store configuration and uploaded product listings. Established customer support through Freshdesk and handled email inquiries. Coordinated fulfillment operations with ShipBob to ensure smooth order processing.
Freshdesk
Shopify
Shipbob
Virtual Assistance
Shopify Development , Shopify Dropshipping , Customer Care , Email Support , Ecommerce Order Fulfillment
Managed email support through reAmaze and developed return policies. Coordinated basic SMS campaigns via Klaviyo and handled customer retention strategies. Supported Shopify operations and ShipBob fulfillment processes.
reAmaze
Klaviyo
Shopify
Shipbob
Virtual Assistance
Customer Care , Marketing Analytics , Campaign Management , Campaign Setup , Ad Campaign , Ad Concept , Email Support