Main tasks/scope
Provided support across phone, chat, and email through Zendesk. Moderated Facebook comments and managed community engagement to maintain a positive environment. Coordinated fulfillment through ShipMonk and handled customer inquiries for their Shopify store.
Tools Used
Zendesk
Meta Business Suite
Shopify
Shipmonk
Skills
Customer Service & Tech Support
Phone Support , Email Support , Online Chat Support , Customer Care , Shopify , Order Management , Order Tracking , Community Moderation
